Schedule

Training Course Schedule
TΕΧΝΙΚΟΣ ΠΛΗΡΟΦΟΡΙΚΗΣ - COMPTIA A+

Code: ED20A22
Type: IT InstructorLed Courses
Category: COMPTIA
Course: TΕΧΝΙΚΟΣ ΠΛΗΡΟΦΟΡΙΚΗΣ - COMPTIA A+
Date: 13 Feb 2020 14:00 - 14 Apr 2020 08:00

This course is intended for Desktop support specialists, Help desk technicians, Field service technicians, IT support technicians and Printer support specialists who wish to gain in depth knowledge on how to support hardware and software, provide This course is intended for Desktop support specialists, Help desk technicians, Field service technicians, IT support technicians and Printer support specialists who wish to gain in depth knowledge on how to support hardware and software, provide solutions to customers experiencing erroneous behaviour from their machines and Oss. It also prepares for the COMPTIA a+ exam



Duration: 60
Location: EDITC & MMC Conference Center, 16 Imvrou Street, 1055 Nicosia
Language: English or Greek
Attendance: 6-16
Speaker: Panayiotis Adamou
 

Price: €1,300.00
Subsidy: €720.00
Total: €580.00
Topics

Installing Personal Computer Components
Microprocessors

  • Intel Core i3, i5, i7
  • AMD Athlon, Phenom
  • Clock circuits
  • Cache memory
  • 32 bit vs. 64 bit

Identifying motherboard components

  • CPU and Chipset
  • CMOS RAM
  • Flash BIOS ROM, UEFI
  • Memory slots: DIMM, SODIMM
  • Integrated I/O connectors

The power supply and display

  • Testing power supplies
  • Power supply connectors SATA, Molex
  • Display types: LCD, Plasma, OLED

Installing and expanding memory

  • RAM device types: SDRAM, DDR/DDR2/DDR3
  • Packaging formats: DIMM, SODIMM
  • Error checking: parity, nonparity, ECC
  • Dual-channel, Triple-channel

PC connection interfaces and custom PC configurations

  • Serial interfaces
  • Network interface cards
  • USB 2.0, 3.0
  • IEEE 1394/Firewire, Thunderbolt
  • Graphic workstations, Virtualization workstations

Data storage systems

  • Hard drive types: SATA, eSATA
  • Partitioning and formatting hard disks
  • Creating RAID Arrays
  • SSD and optical drives

Troubleshooting strategies for PCs

  • Initial troubleshooting steps
  • CMOS setup configuration
  • Diagnostic tools
  • Power-On Self Test (POST)

Mobile Devices
Configuring and troubleshooting laptops

  • Laptop components
  • Installing memory and hard drives
  • Power management and expansion options
  • Diagnosing common mobile device problems

Mobile device features

  • Mobile operating systems
  • iOS
  • Android
  • ARM CPU
  • Mobile Hotspot and Tethering

Configuring and securing mobile devices

  • Wireless
  • E-mail configuration
  • Passcode locks
  • Remote wipes
  • Locator applications

Supporting Printers and Scanners
Installing and configuring printers and scanners

  • Impact
  • Inkjet
  • Laser printer components and printing process

Troubleshooting printer and scanner problems

  • Printer self test
  • Windows printing process
  • Printer drivers

Managing Windows Operating Systems
Windows architecture

  • Main system files: NTLDR, BCD, Bootmgr
  • File systems: FAT, ExFAT, FAT32, NTFS
  • Windows registry

Installing and upgrading Windows

  • Comparing Windows OS features
  • Installing service packs and device drivers

Managing, optimizing and troubleshooting

  • Windows command-line environment
  • Troubleshooting Windows problems with Task Manager
  • Troubleshooting Windows startup problems, BOOTREC
  • Windows Refresh/Restore/Reset

Other Operating Systems and Technologies
Mac OS and Linux best practices

  • Overview of Mac OS and Linux
  • Mac OS and Linux tools
  • Basic Linux commands

Client-side virtualization

  • Purpose of virtual machines
  • Hypervisor
  • Resource requirements

Cloud computing

  • Cloud computing models and types
  • Cloud computing features
  • Server roles

Fundamentals of Networking
Network cabling and protocols

  • UTP (CAT5, 5e, CAT6, CAT7), STP, Fiber
  • TCP/IP, IPv4, IPv6

Wireless networking

  • IEEE 802.11a, b, g, n, ac
  • Wireless security: WEP, WPA, WPA2
  • Installing and configuring a wireless access point

Internet connection technologies

  • LAN/WAN, ISDN, DSL, Cable, Satellite, wireless
  • Internet protocols and ports: HTTP, HTTPS, FTP

Troubleshooting network and Internet problems

  • TCP/IP settings: Gateway, subnet mask, DNS
  • PING, TRACERT, NETSTAT, IPCONFIG

Computer Security Best Practices
Ensuring physical security

  • Preventing unauthorized access
  • Hardware authentication devices

Detecting and fighting malware

  • Authentication technologies
  • Windows User Account Control
  • Best practices for malware detection and removal

Security best practices

  • Encryption
  • Data destruction and disposal methods
  • User access control


Who Should Attend
  • Help desk technicians
  • Field service technicians
  • IT support technicians


Objectives

Upon completion the candidates should gain knowledge and skills on

  • PC hardware components and their functions
  • Networking cables, ports and protocols
  • Inkjet and laser printer technology
  • Troubleshooting physical PC issues
  • Installing and configuring Microsoft Windows operating systems
  • Setting up Windows networking
  • Physical and software-based computer security
  • Mobile devices like smartphones and tablets


Methodology

Μέθοδος Κατάρτισης: Κατά πρόσωπο εκπαίδευση
Τεχνικές Κατάρτισης:

Προτείνεται η χρήση μοντέρνων τεχνικών εκπαίδευσης για την αφομοίωση της ύλης, με τις οποίες οι εκπαιδευόμενοι θα κάνουν πρακτική εφαρμογή στα θέματα που διδάσκονται.
Συγκεκριμένα προτείνεται να χρησιμοποιηθούν:

  • διάλεξη/εισήγηση
  • συζήτηση
  • εργασία σε ομάδες
  • μελέτη περίπτωσης
  • εργαστήρια
  • προβολή βίντεο και συζήτηση


TimeTable

Thursday 13/02/2020 14:00 - 20:30

Tuesday 18/02/2020 8:00 - 14:30

Thursday 20/02/2020 14:00 - 20:30

Tuesday 25/02/2020 8:00 - 14:30

Thursday 27/02/2020 14:00 - 20:30

Tuesday 03/03/2020 8:00 - 14:30

Thursday 05/03/2020 14:00 - 20:30

Tuesday 10/03/2020 8:00 - 14:30

Thursday 12/03/2020 14:00 - 20:30

Tuesday 17/03/2020 8:00 - 14:30




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